Refund policy

Withdrawal and returns

• If you buy as a consumer within the EU, you may withdraw from your order without giving a reason until 14 days after delivery. If your order arrives in several shipments, the period starts on the day you receive the last one.
• Let us know within that period that you are withdrawing. You can use the contact form or the model form below.
• Then send the product back within 14 days. The cost of returning it is yours.
• We refund the purchase price and the standard shipping costs you paid within 14 days of your notice, using the payment method you used. We may wait until we have the product back or until you have shown that you have sent it.
• You may inspect the product as you would in a shop. If you have used it beyond that, for example by sticking the stickers, we may deduct the loss in value.
• You may cancel a pre-order free of charge as long as it has not been shipped.

Guarantee

You are entitled to a product that is sound. If something is wrong with it, let us know. We repair or replace the product free of charge. If that is not possible, you get your money back.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the purchase.

• To: Cumber, Laan van Niftarlake 101, 3612 BP Tienhoven, The Netherlands, info@knutten.com
• I hereby give notice that I withdraw from my contract of sale of the following goods:
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: